Privacy Policy & Terms of Service
FeedbackPro - Feedback Management System
1. Introduction
Welcome to FeedbackPro. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we handle your personal data when you use our feedback management system.
2. Information We Collect
2.1 Personal Information
We collect the following personal information:
- Account Information: Name, email address, username, phone number
- Business Information: Business name, business type, company details
- Profile Information: Profile picture, preferences, settings
- Authentication Data: Passwords (encrypted), login credentials
2.2 Usage Information
- Log data and device information
- IP addresses and browser types
- Pages visited and features used
- Feedback forms created and responses collected
3. How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our service
- To manage your account and authentication
- To process and store feedback data
- To communicate with you about service updates
- To improve our services and user experience
- To ensure security and prevent fraud
- To comply with legal obligations
Important: We will never sell your personal information to third parties.
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your data:
- Data is stored on secure servers with encryption
- Regular security audits and updates
- Access controls and authentication mechanisms
- Regular backups to prevent data loss
- SSL/TLS encryption for data transmission
5. Data Sharing and Third Parties
5.1 Third-Party Services
We may use third-party services for:
- Authentication: Google Sign-In (Firebase)
- Email Services: SMTP providers for notifications
- Analytics: To understand usage patterns
- Cloud Storage: For secure data storage
5.2 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Export: Download your data in a portable format
- Opt-out: Unsubscribe from marketing communications
7. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and login state
- Remember your preferences and settings
- Analyze site usage and performance
- Provide personalized experience
8. Data Retention
We retain your personal data for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
You may request deletion of your account at any time.
9. Children's Privacy
Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or through our service.
11. Contact Us
If you have questions about this privacy policy, please contact us:
- Email: info@feedbackpro.com
- Website: www.feedbackpro.com
1. Acceptance of Terms
By accessing and using FeedbackPro, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.
2. Service Description
FeedbackPro is a comprehensive feedback management system that allows businesses to:
- Create and customize feedback forms
- Collect and analyze customer feedback
- Generate QR codes for easy feedback collection
- Access analytics and reporting tools
- Manage multiple users and roles
3. User Accounts
3.1 Account Creation
- You must provide accurate and complete information during registration
- You are responsible for maintaining the security of your account
- You must be at least 18 years old to create an account
- One person or business may not maintain multiple accounts
3.2 Account Security
- Keep your password confidential
- Notify us immediately of any unauthorized access
- You are responsible for all activities under your account
Important: You are responsible for maintaining the confidentiality of your account credentials.
4. User Responsibilities
As a user of FeedbackPro, you agree to:
- Use the service in compliance with all applicable laws
- Not use the service for illegal or unauthorized purposes
- Not transmit viruses, malware, or harmful code
- Not interfere with or disrupt the service
- Not attempt to gain unauthorized access to any part of the service
- Respect the intellectual property rights of others
- Not collect or harvest data from other users
5. Acceptable Use Policy
You may NOT use FeedbackPro to:
- Send spam or unsolicited communications
- Engage in fraudulent or deceptive practices
- Harass, abuse, or harm others
- Violate privacy rights of individuals
- Distribute malicious software or content
- Impersonate another person or entity
6. Subscription and Pricing
6.1 Plans and Billing
- Subscription fees are billed in advance on a monthly or annual basis
- All fees are non-refundable unless otherwise stated
- We reserve the right to change pricing with 30 days notice
6.2 Free Trial
- Free trials are subject to limitations specified in the plan
- No credit card required for free trial
- We may terminate free trials at our discretion
7. Intellectual Property
7.1 Our Rights
- FeedbackPro owns all rights to the service, including design, code, and features
- Our trademarks and logos are protected
- You may not copy, modify, or distribute our intellectual property
7.2 Your Content
- You retain ownership of content you create and upload
- You grant us a license to host and display your content
- You are responsible for the content you create
8. Service Availability
We strive to maintain service availability but cannot guarantee:
- Uninterrupted or error-free operation
- That the service will meet all your requirements
- That all bugs or errors will be corrected
We reserve the right to modify or discontinue the service at any time.
9. Termination
9.1 By You
You may terminate your account at any time by contacting us or using the account deletion feature.
9.2 By Us
We may suspend or terminate your account if:
- You violate these terms of service
- Your account is used for illegal activities
- Payment for subscription fails
- We are required to do so by law
10. Limitation of Liability
To the maximum extent permitted by law:
- FeedbackPro is provided "as is" without warranties
- We are not liable for any indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount you paid in the last 12 months
11. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:
- Your use of the service
- Your violation of these terms
- Your violation of any third-party rights
12. Dispute Resolution
- Any disputes shall be resolved through good faith negotiations
- If negotiations fail, disputes may be resolved through arbitration
- These terms are governed by applicable laws
13. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of significant changes via email or service notifications.
14. Contact Information
For questions about these terms, please contact us:
- Email: info@feedbackpro.com
- Website: www.feedbackpro.com
- Address: [Your Business Address]